Manage your plan and seats
Read your Adduce plan, change seats and projects with the next invoice shown before you confirm, find your invoices, and change the card on file.
A seat is a licence, not a headcount: each member and each outstanding invitation holds one until it is released.
Amounts are covered in the pictures on this page
Every figure is masked in the screenshots below. Prices live on the pricing page, which is the one place they are stated.
Before you begin
- Role: Admin. A Member holds nothing at workspace level, so Workspace settings is not in their sidebar and they cannot open the page.
- A plan already started. Without one, Billing shows the plan picker instead: choose a plan and Monthly or Annual, set Seats and any Extra projects, check the Order summary, and pay at Stripe. The largest plan is arranged through sales.
Steps
Open Workspace settings → Billing. Sections — Plan, Seats, Projects, Usage this period, Top-ups, Invoices — sit beside the bill panel: the next invoice line by line, its date and total, and the card it is charged to. Usage this period also holds the Default cap for uncapped members, the monthly token limit every member gets unless they have their own.
Seats shows how many seats are assigned of how many you pay for, and a stepper for the billed count. It cannot go below the seats in use, so remove a member or revoke an invitation first.
Step the count. A Seat change box opens in the bill panel with the prorated amount and whether it is added to or taken off your next invoice, and Next invoice shows the new total. Confirm N seats applies it; Discard leaves the subscription untouched.
One change at a time: while a seat change is open, Projects and Top-ups are locked until you confirm or discard it. Extra projects work like seats, with Confirm N projects. A top-up pack is charged straight away to the card on file; its button reads Buy for the amount.
Invoices lists what has been paid, newest first: number, date, kind, amount, and PDF (or View at Stripe). Search by invoice number; Show more loads the next page.
Change plan, Cancel subscription and Change all hand you to Stripe's billing portal, where the plan, the card and the billing address are edited. What you change comes back to this page once Stripe reports it, usually within a few seconds.
If a payment fails
When Stripe cannot take a payment, the plan reads Payment failed and the bill panel opens with the amount due, the card that was declined, and when Stripe will try again. Update card and pay takes you to Stripe to change the card. Until the payment goes through, seats, projects and top-ups are locked. The same lock applies while the plan reads Cancelling.
What cancelling does
Cancelling stops the subscription at the end of the period you have paid for, and nothing is deleted that day. The plan reads Cancelling with the day access ends and the day the data is deleted, and the bill panel shows no next invoice. Keep my subscription undoes it before the period ends; nothing is charged until the next period starts.
The workspace is then held for 30 days. It is not read-only: without an active plan it meets the same refusal as any workspace without one, admins included. Two things are exempt — taking a copy of the data out, and starting a plan again, which restores everything as it was. After 30 days the workspace and its contents are removed. To end a workspace deliberately, use Delete workspace instead.
What's next
- Export or delete your workspace — take a copy out, or close the workspace on purpose.
- Manage members and roles — who holds the licences you are paying for.
- Track spend and cap tokens — where the tokens went, and the caps that stop them.
Manage members and roles
See who is in your Adduce workspace, change what someone can do, take access away, and find out why you cannot change your own role.
Track spend and cap tokens
Read where the workspace's Adduce tokens went on the Spend page, set the default monthly cap every member gets, and give one person their own cap.